Terms & Conditions

These Terms and Conditions apply to all trips and travel services arranged for or provided to you, by Myanmar Shalom.

Reservations and Payments

Reservations will be confirmed, based upon availability, upon notice in writing from us to you of the number of travelers in your party and upon your payment of a deposit to us. The deposit can by paid by major credit card or bank transfer.  The balance payment is due based on our instruction by email.

Cancellations and Refunds

Cancellations by you – You must notify us in writing (by mail or email) of any cancellation. Cancellations are effective on the day received by us. Your payment to us will be refunded, less a cancellation fee in an amount that depends on when we receive your notice as follows:

  • 22 -30 days prior to arrival date: 20% deposit
  • 21- 15 days prior to arrival date – 50% of the tour cost
  • 14 – 8 days prior to arrival date – 75% of the tour cost
  • 7 days or less prior to arrival date – 100% of tour cost

In addition, all refunds are subject to the refund policies of each hotel, airline, Cruises and other vendor, some of which have onerous cancellation policies where funds paid are non-refundable. Accordingly, the amount refunded to you may be further reduced as a result of these policies. We strongly recommend that you secure travel insurance that covers lost deposits and cancellation fees.

Itinerary Changes

Changes by you. We will make every effort to assist you if you wish to make changes to the Itinerary after departure, but it may not be possible. You must pay us the cost of any such changes, and these costs and payments are non-refundable.

Changes by us. Every reasonable effort will be made to maintain the Itinerary as planned; however, accommodations, transportation and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond our control including, without limitation, transportation cancellations, delays, hotel issues/problems and other schedule changes. We reserve the right to modify or change the Itinerary in the best interests and the safety of the group, in our sole discretion. We also reserve the right to withdraw a program or any part of it, to make such alterations to the Itinerary or the program inclusions as we deem necessary or desirable, and to pass on to you any expenditures or losses caused by delays or events beyond our control.

Travel Documents

Entry visas may be required and acquiring required visas and entry permits in advance of the trip is your responsibility unless otherwise specified in the Invoice(s) or the Itinerary.  Failure to obtain visas or entry permits does not negate these Terms and Conditions. You are responsible for any costs incurred (e.g., for rerouting) because you do not have the required visas or entry permits. We cannot provide a refund if you are unable to proceed with the trip because of incorrect or missing personal documents, or any other failure to meet passport, visa or immigration requirements. Please note that passports must be valid for six months after the return of the trip and should also have sufficient blank pages for visas and immigration stamps.
You can apply visa online: http://evisa.moip.gov.mm

Assumption of Risk

You understand that the trip includes travel to remote destinations and areas that are inherently risky.  You agree to take full responsibility for your safety and welfare, including, without limitation, unanticipated events such as injury, illness, theft, emotional trauma, death, forces of nature, war, terrorism, force majeure, delays, cancellation or damage related thereto, weather, civil unrest, acts of civil or military authority, fire, flood, insurrection, quarantine, epidemics, strikes or labor disputes, mechanical failure, accidents, government regulation, lack of essential supplies or parts, any occurrences beyond our direct control, itinerary changes or modifications, and for all transportation including land vehicles, boats and aircraft that are not necessarily operated or maintained to standards found in North America/Europe.

You assume all risks associated with altitude, illness, physical injuries sustained, disease, alcohol consumption, physical exertion and sporting activities, knowing that access to evacuation and/or suitable medical supplies and support may not be available. You assume full responsibility for any injury, loss or damage suffered by you or caused by you and are responsible for personal baggage and personal possessions and effects.

Travel Insurance

You are responsible for purchasing insurance, including trip cancellation, health and accident insurance coverage and medical evacuation.  We strongly recommend comprehensive travel insurance that provides for your needs, including personal injury, death, personal liability, property damage or other loss, accident, delay, curtailment, trip cancellation, medical and evacuation coverage, lost belongings, missed departure, legal expenses, and inconvenience or irregularity that may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any service provider including airlines, hotels and restaurants, or their employees or agents or any other third party, (2) any defect or failure of any vehicle, equipment, aircraft or instrument owned by any service provider or (3) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any third party. Please keep your insurance details with you during the trip.

Limitation of Our Liability

The Released Parties do not own or operate any entity which is a services or goods provider for the trip. We purchase all transportation, accommodation, dining, ground handling and all other services from a variety of independent suppliers and entities. All such persons and entities are independent contractors.

Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and such supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can obtain copies of such conditions from us or from the relevant supplier.

You waive any claims and actions against any of the Released Parties for any such loss, damage, injury, or death, including any right to seek consequential, indirect, special, incidental, punitive or exemplary damages against any of the Released Parties for any reason whatsoever. You agree that this release will be legally binding upon you, your heirs, successors, assigns and legal representatives, it being your intention to fully assume all risk of travel and to release the Released Parties from any and all liabilities to the maximum extent permitted by law.

The Released Parties are not responsible or liable for negligent or intentional acts committed by any service provider or other third party, and shall not be held liable for any damage to or loss of property, or injury to or death of persons occasioned directly or indirectly by an act or omission of any service provider or other third party, including, but not limited to damages, losses, injuries, or death attributable to any defect in any aircraft, watercraft, or vehicle operated or provided by such service provider or other third party. Your recovery from us for any claim arising out of the Documents shall be limited to the amount paid by you to us for the services, irrespective of the nature of the claim, whether in contract, tort, warranty, or otherwise. The foregoing limitations of liability shall not apply to any damages which cannot be disclaimed as a matter of law.